You know what I hate the most in retail? When workers\employees don't know what the heck is going on in their their stores. Many of you have heard of the Fresh Values Card that Smiths\Kroger grocery store heavily promotes. For every dollar you spend, you receive a point and when it adds up, you use those hard earned points to save gas money if you go to a Shell gas station. Because of this awesome offer, David and I diligently shop at Smiths, only Smiths. Sometimes, I even go out of my way so I can rack up those points.When you purchase a gift card, they sometimes give you 4x the points! And don't forget, if you bring your own bag, 5 bonus points are added to your card! Awesome, right? I actually have been saving some gas money. I ask my friends to use my phone number when they check out so I can reap those points.
BUT!!! Smiths came out with a new point system that started on April 1st. It's weird and dumb but I could care less. All I know is they are still using the point system for gas. Last week, way before April 1st, I asked five different workers (becoming like my hubby) to make sure my points would NOT disappear and four out of five of them confirmed I would have till the end of April to use them. Usually, I go to Costco for gas (thanks to our friend Thomas who let David "pretend" to be his roommate, we got the card for free) and when my Smiths points rack up to 300-400 points, we excitedly drive to Shell.
BUT, on Monday, I pull up into Shell, punch in my phone number to redeem those points and what do you know. Z-E-R-O balance!!!!! Zero freaking points!!!! I might have said a bad word. I was NOT happy. Mean thoughts were tainting my innocent mind... But really Smiths? Couldn't you have trained your workers? Or informed your "valued customers" a little bit more in advance? I could have saved 40 cents a gallon. You make me feel so special when I hand over my Fresh Values card and see all those discounts and the points that have been quietly stacking up. But I hate you right now. My 412 points!! Maybe I'll support Maceys or Wincos instead of you. You've lost my support. Meanie. You were always my favorite grocery store since the old Logan days but I am so so so over you!!!!
I still have the receipt from March 30th with 412 points. Should I try talking to someone and to get those points back? If not, I'd better be getting eight golden coupon books (if you have 50 points at the end of each quarter, they send out a coupon book) or else I am really over you!
I would absolutely talk to a manager. You asked four employees!
ReplyDeleteI think we will. We would've save $4.00 at the most so I might be a bit embarrassed. But that was $400.00 worth of groceries for the past two months or so.. I'm just mad at the employees. They shouldn't be working for just the money and actually pay attention to what the store offers. They were all young employees too! ugh
ReplyDelete